Everything you need to know about shopping with Totos & Mummies
For orders placed before 2pm, we offer same-day delivery within Nairobi. Orders placed after 2pm are delivered the next morning by 11am.
Yes! We deliver nationwide across Kenya via trusted courier services. Here's what to expect:
Delivery fees are as follows:
Once your order is dispatched, we'll send you a WhatsApp message with your tracking details. You can also WhatsApp us at any time on +254 757 109 650 and we'll give you a live update on your order status.
We offer a 7-day exchange policy from the date of delivery. If you received the wrong size, a defective item, or something that doesn't match the description, we'll sort it out — no fuss, no drama.
Please note: items must be unused, unwashed and in original packaging to qualify for a return.
Simply WhatsApp us on +254 757 109 650 with:
We'll arrange a pickup and send your replacement within 24 hours of receiving the returned item.
If the return is due to our error (wrong item, defect, or poor quality), we cover the return shipping.
If you simply changed your mind or ordered the wrong size, a small return fee of KES 150 (Nairobi) applies.
We accept the following payment methods:
Absolutely. M-Pesa is Kenya's most trusted payment method. Every transaction generates an M-Pesa confirmation SMS that acts as your receipt. We'll never ask for your M-Pesa PIN — only for the confirmation code after payment.
Yes! Cash on delivery (COD) is available for orders within Nairobi. For COD orders, we require a 50% deposit via M-Pesa to confirm the order, and you pay the balance on delivery.
Follow these simple steps:
| Foot Length (cm) | EU Size | Age (approx) | UK Size |
|---|---|---|---|
| 10–11 | 17–18 | 0–6 months | 1–2 |
| 11–12 | 19–20 | 6–12 months | 3–4 |
| 12–13 | 20–21 | 12–18 months | 4–5 |
| 13–14 | 22–23 | 1.5–2 years | 5–6 |
| 14–16 | 23–26 | 2–4 years | 6–8 |
| 16–18 | 26–29 | 4–6 years | 8–11 |
| 18–20 | 29–32 | 6–8 years | 11–13 |
| 20–22 | 32–35 | 8–10 years | 13–2 |
| 22–24 | 35–38 | 10–12 years | 2–5 |
| Label | Age | Height (cm) | Chest (cm) |
|---|---|---|---|
| 0–3M | 0–3 months | 50–60 | 36–40 |
| 3–6M | 3–6 months | 60–68 | 40–44 |
| 6–12M | 6–12 months | 68–80 | 44–48 |
| 1–2Y | 1–2 years | 80–92 | 48–52 |
| 2–4Y | 2–4 years | 92–104 | 52–56 |
| 4–6Y | 4–6 years | 104–116 | 56–60 |
| 6–8Y | 6–8 years | 116–128 | 60–64 |
| 8–10Y | 8–10 years | 128–140 | 64–68 |
| 10–12Y | 10–12 years | 140–152 | 68–72 |
No stress! We understand that sizing can be tricky. Simply WhatsApp us within 7 days of receiving your order and we'll arrange an exchange for the correct size. We make it as easy as possible for you.
You can order in two easy ways:
Yes — as long as your order hasn't been dispatched yet. WhatsApp us as soon as possible on +254 757 109 650 and we'll make the change. Once the order is on its way, we unfortunately can't cancel it, but you can exchange it when it arrives.
Absolutely! School season is our busiest time and we plan for it. If you need a large school shoe order (e.g. for a family with multiple children or for an institution), WhatsApp us in advance and we'll reserve stock for you and offer a bulk discount.
Yes! We work with retailers, boutiques, school suppliers and resellers across Kenya. Wholesale pricing is available on minimum orders of 10 units per product.
WhatsApp us on +254 757 109 650 with "WHOLESALE" to get our trade price list.
Yes — we welcome resellers! Many of our customers buy from us and resell in their own communities. We offer competitive wholesale rates and can even help you set up your own mini catalogue. Contact us to learn more.
Our friendly team is available 7 days a week. The fastest way to reach us is WhatsApp — we reply in minutes!